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1. Total quality management : , text with cases / by Oakland, John S. Publication: Oxford ; | Burlington, MA : Butterworth-Heinemann, 2003 . 483 pages : 25 cm. Date:2003 Availability: Copies available: Southville International School Affiliated with Foreign Universities Library Southville Foreign University Section [HD 62.15 .Oa11 2003] (1),

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2. Total quality management and operational excellence : , text with cases / by Oakland, John S. Publication: USA : Routledge 2014 . xxiv, 530 pages. Date:2014 Availability: Copies available: College Library Reserve Section [HD 62.15 .Oa11 2014] (1),

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